After-sale Service
1. We provide you the most detailed manual book and operation video, which will guide you how to operate the pellet machine, and tell you how to solve some small problems step by step;
2. Engineer on site service is available also, we are able to despatch engineer to install and train on site by your request;

3.Additionally, our company provides technical support and fittings for life. After-sale service isn’t restricted by time and we will solve your problems in time. If you are caught in some problems when using our products, welcome to contact us at any time.

4.You are most welcomed to come to our factory for learning, we will give you free training, so you will grasp the key point of our machines and know more about our company.

5.We sometimes take part in exhibition, so will have engineer with us, we will take that opportunity to visit you and solve problem for you.

Machine Breakdown

1. Once the pellet machine breakdown
2. Clients can call us for assitance
3. Senior engineer will diagnose online to help users solve the problem
4. If the problem cann’t be solved online, professional maintenance engineer will provide door-to-door
service and repair pellet machines for users.
5. Troubleshooting, users can rest easy.
6. We will register and put on records, and carry out unified management
7. Through listening to user’s opnions, we can further improve our service system.