Frequently Asked Questions

How long is the warranty?

Six months warranty and 24 hours online service.

How long can you deliver pellet machine since i have placed an order?

Sure, we will deliver this machine within 7 working days.

How can we visit your factory?

For small capacity machines, we have machine instore usually , you are highly welcomed to visit us . Do not heisited to call us !

Will your company supply technical installation guidance of the fish feed machine?

Yes,installation brochures and operation manuals with detailed description will be provided.If necessary, we will send our technicians abroad for further help.

What should I do if i meet trouble while using?

Don’t worry about it. If there is any question, please contact us as soon as possible. Our professional engineers will solve the problem for you. Just let us know your problem. Send email to

How can i ensure the product i received is undamaged?

Before delivering the machines, we will send you the pictures of the products and the package. Before signing in, make sure the machine package is undamaged. If any question happens, please contact me as soon as possible.

How can we arrange the shipping?

We cooperate with reliable shipping companies for years, we are responsible for shipping to your company. Of course, if you have shipping forwarder in China, and you want them arrange the shipping for you , we can work together for a better shipping way.